December Storms Online Survey – Did you loose your electricity supply?

On 23 and 24 December 2013, our electricity distribution network in the South East and the East of England was affected by severe weather conditions, affecting power supplies to about 300,000 households. Although in most cases, engineers were able to restore supplies quickly, the extensive damage caused to the network by high winds and floods left some customers without power over the Christmas period.

Your feedback is valuable to us and we would like to understand more about your experience in the December storms. We welcome suggestions on what we can do better to improve communication and make the electricity network more resilient in the future.

We have created a short online survey which we encourage you to complete. To access the survey, please go to  Then scroll down the page and click on ‘Complete a Survey’.

Please feel free to send the link to anyone in UK Power Networks’ geographical footprint who may have been affected by the storms .

This online survey forms part of the series of consultations we hold to collect views from customers and wider stakeholders on their experience during the storms.

Our stakeholders have a say in what we do and we take all feedback very seriously.

Many thanks

 Stakeholder Engagement Team

 UK Power Networks
 Newington House
237 Southwark Bridge Road
London SE1 6NP